Refund and Cancellation Policy for Dopley Limited
Effective Date : [01/03/2026]
- Overview
At Dopley Limited, we are committed to providing high-quality SEO services that help businesses grow their online presence.
We understand that there may be situations where a client is not fully satisfied with our services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds, cancellations, and service adjustments may be handled.
- RefundPolicy for Services
We believe in fair and transparent business practices. Refunds may be issued under specific circumstances while ensuring the value of work already performed.
Full Refund
You may be eligible for a full refund if:
- We fail to start the agreed service within the promised timeframe, or
- The service delivered does not match the agreed scope outlined in the initial project agreement.
Refund eligibility will be evaluated based on the specific project agreement.
Partial Refund
If work has already begun and you choose to cancel the project before completion, a partial refund may be issued.
The refund amount will be determined based on :
- The percentage of work completed
- Time and resources already allocated to the project
- Any third-party costs incurred
No Refund
Refunds will not be provided in the following situations:
- The agreed service has been fully completed and delivered
- SEO audits, reports, research, or consultations have already been delivered
- SEO work has already been implemented on the client’s website
- Delays occur due to the client failing to provide required access, content, or information
Due to the nature of SEO , specific results such as search rankings, traffic levels, or conversions cannot be guaranteed, and lack of specific results does not qualify for a refund.
- CancellationPolicy
Before Completion
If you wish to cancel the service before work is completed, please notify us in writing. We will process the cancellation and you will only be charged for work completed up to the date of cancellation.
After Completion
Once the project or service has been completed and delivered according to the agreed terms, cancellation is not possible and the payment becomes non-refundable.
- DigitalDeliverables
Some services provided by Dopley Limited may include digital deliverables such as:
- SEO reports
- Technical SEO audits
- Keyword research documents
- SEO strategy plans
- Optimization recommendations
Due to the digital nature of these deliverables, refunds are not available once they have been delivered or accessed.
If a digital deliverable contains errors or technical issues, we will review the issue and provide corrections where applicable.
- Disputes andChargebacks
If you experience an issue with a service provided by Dopley Limited, we encourage you to contact us first before initiating a payment dispute or chargeback.
We will make reasonable efforts to resolve any concerns promptly.
Unauthorized chargebacks or disputes may result in :
- Suspension or termination of services
- Additional administrative fees
- Legal action where necessary
- Process forRequestinga Refund or Cancellation
To request a refund or cancellation, please contact us via email with the following information :
- Your name or company name
- Order number or project details
- The service purchased
- A clear explanation of your refund or cancellation request
- Any supporting documents or communication (contracts, agreements, or emails)
Requests should be sent to :
Email : contact@dopley.com
We will review your request and respond within 5–7 business days.
- Exceptions
Although refunds after completed services are generally not provided, we aim to maintain strong relationships with our clients.
If you experience technical issues or concerns with the services delivered, please contact us and we will work with you to find a reasonable solution.
- LegalRights
This Refund and Cancellation Policy is governed by applicable business and consumer protection laws.
If local laws provide additional rights to customers, those rights will take precedence over the terms described in this policy.
- Contact Information
If you have any questions regarding this Refund and Cancellation Policy, please contact us:
Dopley Limited
Unit B6, 12th Floor, Wing Wah Building No. 677 King’s Road,
Quarry Bay
Email: contact@dopley.com
Phone: +1 (606) 415-0926